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Compare Debt Reduction Services Lean Six SIGMA for Services: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions by Michael L. George, "How do I apply Lean Six Sigma in my service organization?" "This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in service functions has been mainly overlooked--until now. "Lean Six Sigma for Service provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. It's no secret that service functions have a harder time applying Lean and Six Sigma principles. The manufacturing roots of these initiatives have made it unclear how to apply these tools to services; this book effortlessly makes that translation. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more. You'll see why services are full of waste--and ripe for the benefits of Lean Six Sigma. This book provides real-world examples from situations where the critical determinants of quality and speed are the flow of information" and the interaction between people. The numerous case studies demonstrate how Lean Six Sigma can be used in service organizations just as effectively as in manufacturing--and with even faster results.
Value Pricing for the Design Firm by Frank A. Stasiowski, With most of your design clients cash-strapped, debt-burdened, and time-conscious, what should you charge for your services to stay competitive yet maintain your profit margins? In the '70s and '80s it was easy. Your quality and service kept you above the pack - and let you name your price. Now everybody's selling quality and service, and prices are falling... Respected inspirational seminar speaker Frank Stasiowski has formulated strategy for any design firm that wants to aggressively price, market, and structure its services to survive and prosper under these new economic realities. In this practical, powerful guide, he covers: . How to be competitive by pricing services based on value to the client - not time and materials. How to implement value pricing via improved, innovative management techniques. How to move out of design "production" - it's too price competitive - and expand into client consulting, where you're involved in making all the key design decisions. How to become a "chameleon", offering specialist services like zoning and permitting in addition to your value to the client as an engineer or architect. How to network to develop a constant stream of clients by keeping client/project profiles and files on lead sources as well as managing client contacts and presentations more effectively. PLUS, complete guidelines on contract types, pricing change orders, cost accounting techniques, negotiating tips and tactics, liability considerations, and successful bidding strategies. It is often said that, even in difficult times, clients remember your firm's quality and service long after they've forgotten how much you charged. Make sure with Value Pricing for the Design Firm.
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